Return & Refund Policy

At NÉZOA, we take pride in offering carefully crafted products designed for comfort, performance, and elegance. If something is wrong with your order, we want to resolve it promptly.

No Voluntary Returns or Exchanges

We do not offer voluntary returns or exchanges. Cancellations, returns, and refunds are available where required by applicable consumer law.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, is faulty, or is not what you ordered, please contact support@nezoa.shop as soon as possible with your order number and a description of the issue. Photos or videos are helpful if available. We will review the issue and provide the remedy required by law.

Order Accuracy

Please review your product, size, and delivery address before completing checkout. If you notice a mistake after placing your order, contact us promptly. We will try to correct it before dispatch.

Your Legal Rights

If applicable law gives you a right to cancel or return an order, you may exercise that right by contacting support@nezoa.shop within the legal period. Nothing in this policy limits your statutory consumer rights.