Refund policy
Return & Refund Policy
At NEZOA, we take pride in providing premium, carefully crafted products designed for comfort, performance, and elegance. Each item undergoes strict quality checks before being shipped to ensure it reaches you in perfect condition.
No Returns or Refunds
Please note that all sales are final.
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We do not accept returns, exchanges, or cancellations once an order has been placed.
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We do not issue refunds for any reason other than cases of damaged or defective items on arrival.
Damaged or Defective Items
In the unlikely event that your product arrives damaged or defective, please contact us within 48 hours of delivery at support@nezoa.shop with clear photos/videos of the issue. Our support team will review your claim and provide an appropriate resolution.
Order Accuracy
We encourage customers to carefully review their order details (product, size, shipping address) before completing checkout, as we cannot be held responsible for incorrect information provided at the time of purchase.