Shipping policy

Shipping Policy

At NEZOA, we partner with trusted global logistics providers to ensure your order reaches you safely and in a timely manner.

Delivery Time

  • Standard shipping typically takes 8–15 business days, depending on your location.

  • In some cases, factors beyond our control (such as customs processing, courier delays, or high seasonal demand) may extend delivery times. We appreciate your patience in such rare situations.

Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Once your order has shipped, you will receive a confirmation email with tracking information.

Tracking

You can track your order through the tracking link provided in your confirmation email. Please allow up to 48 hours for tracking information to update after dispatch.

Delays & Exceptions

  • While we strive to meet delivery estimates, unforeseen delays may occur.

  • NEZOA is not responsible for delays caused by customs, local carriers, or external events outside our control.