Shipping Policy

Available shipping destinations, methods and charges are shown at checkout before you place an order.

Order processing

We aim to process orders within 2–3 business days after payment is confirmed. Business days exclude weekends and public holidays at the dispatch location.

Delivery

Standard shipping is estimated to take 8–28 business days after dispatch, depending on your location. This delivery estimate does not include order processing time. Customs processing, carrier disruptions and seasonal demand may affect delivery.

Tracking

Once your order has shipped, we will email you a confirmation with tracking information when available. Tracking information may take up to 48 hours to update after dispatch.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, or tracking shows a problem, contact support@nezoa.shop with your order number. We will investigate and work with you on an appropriate resolution, including any remedy required by applicable consumer law.